If you apply here, know it will not likely be a solid place to work as a regular employee. Key Takeaways Insomnia Cookies’ mission statement is to provide dependable late-night food delivery to college students. Some of these issues are being addressed, but the progress is quite slow. This delivery never came after speaking to customer service over 5 times to which each time they said it was on the way.
Every phone call we take is an exercise in tolerating frustration, with more than half of all transactions requiring leadership involvement because of a system that is poorly integrated and not well-understood by most of the staff.
Insomnia cookies customer service hours full#
Our delivery app and computers are old and don't function well, and the software we use is full of problems. We are an inbound customer service contact center, supporting our guests from 8:00am until 6:30am Eastern time.
Our business and sales are steadily increasing in spite of this, so the workload each employee is expected to carry has become significantly greater.Ī portion of the employees and leadership are still good people doing their best, but corporate does not provide adequate support. Turnover is high, and we are chronically understaffed, because the pay is below industry standards and the workplace environment is stressful and challenging much of the time as a result. In the time I've been here however, I've witnessed the negative impact following the company's acquisition by Krispy Kreme. The people who worked here when I was hired were generally amazing.
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